Solutions

Evidence of programme quality, from the people you serve.

Funders and boards ask what was delivered and what participants thought of it. Feedback from many locations needs to be comparable and recorded.

How Customer X works
How it plays out
Workshop, Site A: relevance score
1Feedback arrives by QR code or link
2Compared with the previous cohort
3Outcome recorded

Illustrative example.

The challenge

Non-profits report to funders and boards on what was delivered and, increasingly, on what participants thought of it. Feedback is gathered at workshops and distribution points in many locations, but is often compiled by hand, late and unevenly.

What you can measure
Session qualityFacilitatorRelevance of contentAccessibility and inclusionLikelihood to recommend

Categories are set when the survey is built, so each organisation chooses its own.

How OodelCX helps
Comparison by event and facilitator

Compare sessions, locations and facilitators on the same questions.

Programme evaluation

Compare what a training set out to deliver with what participants said.

Seen only by people you choose

Staff responses go to the people head office picks, never to a line manager by default.

Reports for funders and boards

Export a structured report for any period.

Other industries

Same framework, different context.

Banking & FinanceConnect branch-level feedback to regional oversight, clear ownership and recorded outcomes.EducationUnderstand student, parent and staff experiences across schools, programmes and trusts.RetailSee where recurring problems occur across stores, service points and time periods.HealthcareIdentify patient-experience concerns, assign follow-up and track improvement actions.TelecomConnect feedback from service points to recurring issues and accountable follow-up.Airlines & AviationUnderstand feedback across different stages of the customer journey.Non-profit & NGOsCapture participant and stakeholder experiences, track programme improvements and report on what changes.AutomotiveCompare customer experience across dealerships, visits and service interactions.

Tell us how your organisation is structured.

We will show how it maps onto the way you work.