Solutions

Comparing campuses on a consistent basis.

Trusts need facilities, communication and pastoral measures from each site on the same scale, term by term, to see where support is needed.

How Customer X works
How it plays out
North Campus: communication score
1Feedback arrives by QR code or link
2Score down 0.4 this term
3Owner assigned, outcome measured

Illustrative example.

The challenge

Parents, students and visitors raise issues with front offices, in group chats and at pick-up. Each campus handles them differently, so a trust sees a few loud issues and misses the quieter, recurring ones. Leaders need facilities, communication and pastoral measures from every site on the same scale.

What you can measure
FacilitiesCommunication with familiesPastoral careFront-office serviceCatering and transport

Categories are set when the survey is built, so each organisation chooses its own.

How OodelCX helps
Campus comparison

See which site is declining before the term review.

Term-over-term trends

Every score is set against the previous term.

Seen only by people you choose

Staff responses go to the people head office picks, never to a line manager by default.

Recurring issue flags

The same issue raised repeatedly at one campus is flagged for review.

Other industries

Same framework, different context.

Banking & FinanceConnect branch-level feedback to regional oversight, clear ownership and recorded outcomes.EducationUnderstand student, parent and staff experiences across schools, programmes and trusts.RetailSee where recurring problems occur across stores, service points and time periods.HealthcareIdentify patient-experience concerns, assign follow-up and track improvement actions.TelecomConnect feedback from service points to recurring issues and accountable follow-up.Airlines & AviationUnderstand feedback across different stages of the customer journey.Non-profit & NGOsCapture participant and stakeholder experiences, track programme improvements and report on what changes.AutomotiveCompare customer experience across dealerships, visits and service interactions.

Tell us how your organisation is structured.

We will show how it maps onto the way you work.