Solutions

Feedback at every stage of the journey.

A journey passes through check-in, boarding, the flight and baggage, run by different teams. Feedback needs to be traceable to a stage and a place.

How Customer X works
How it plays out
Station C: baggage-claim wait
1Feedback arrives by QR code or link
2Concentrated in one time window
3Owner assigned, outcome measured

Illustrative example.

The challenge

A journey passes through booking, check-in, boarding, the flight and baggage, run by different teams and sometimes different companies. Feedback tends to arrive late, by email, and is hard to attribute to a stage or a location.

What you can measure
Check-in and boardingCabin servicePunctuality and communicationBaggage handlingLounge experience

Categories are set when the survey is built, so each organisation chooses its own.

How OodelCX helps
Feedback points by location

Place a QR code at a gate, lounge or baggage hall, or send a link after the flight.

Station comparison

Compare airports or stations on the same categories.

Trends over time

Every score is set against its own history.

Seen only by people you choose

Staff responses go to the people head office picks, never to a line manager by default.

Other industries

Same framework, different context.

Banking & FinanceConnect branch-level feedback to regional oversight, clear ownership and recorded outcomes.EducationUnderstand student, parent and staff experiences across schools, programmes and trusts.RetailSee where recurring problems occur across stores, service points and time periods.HealthcareIdentify patient-experience concerns, assign follow-up and track improvement actions.TelecomConnect feedback from service points to recurring issues and accountable follow-up.Airlines & AviationUnderstand feedback across different stages of the customer journey.Non-profit & NGOsCapture participant and stakeholder experiences, track programme improvements and report on what changes.AutomotiveCompare customer experience across dealerships, visits and service interactions.

Tell us how your organisation is structured.

We will show how it maps onto the way you work.