Solutions

Sales and service feedback, by dealership and by visit.

Purchase and service are run by different teams in different places. Feedback needs to stay separate for each and arrive while the visit is recent.

How Customer X works
How it plays out
Dealership 7: service waiting time
1Feedback arrives by QR code or link
2Case assigned, due in 2 days
3Owner assigned, outcome measured

Illustrative example.

The challenge

Manufacturers and dealer groups depend on both the purchase and the service experience, which are handled by separate teams, often on separate sites. Feedback sits in manufacturer surveys and online reviews, and a dealership sees it long after the visit.

What you can measure
Sales experienceService qualityTime to complete a repairCommunicationLikelihood to recommend

Categories are set when the survey is built, so each organisation chooses its own.

How OodelCX helps
Dealership comparison

Compare dealerships and service centres on the same categories.

Separate feedback points

Use separate QR codes or links for sales, service and delivery.

Seen only by people you choose

Staff responses go to the people head office picks, never to a line manager by default.

Before and after

Measure whether a change to the service process moved the score.

Other industries

Same framework, different context.

Banking & FinanceConnect branch-level feedback to regional oversight, clear ownership and recorded outcomes.EducationUnderstand student, parent and staff experiences across schools, programmes and trusts.RetailSee where recurring problems occur across stores, service points and time periods.HealthcareIdentify patient-experience concerns, assign follow-up and track improvement actions.TelecomConnect feedback from service points to recurring issues and accountable follow-up.Airlines & AviationUnderstand feedback across different stages of the customer journey.Non-profit & NGOsCapture participant and stakeholder experiences, track programme improvements and report on what changes.AutomotiveCompare customer experience across dealerships, visits and service interactions.

Tell us how your organisation is structured.

We will show how it maps onto the way you work.