Colleagues often see a failing process, an unworkable rota or a management problem well before it appears as turnover. Colleague X gives head office a simple way to hear it: one staff survey, published to every branch, with responses visible only to the people head office chooses and never routed through the line manager.
Staff responses go to the people you choose, never to a manager by default.
Collect feedback where it happens, in under a minute.
The same brief, no-login survey is available by QR code or link in a break room, on a shift-change screen or in a message, so concerns about rotas or safety are raised when they occur rather than once a year.
Head office builds the staff survey once and ticks the branches. Each branch gets its own link and QR code, and results can be read branch by branch.
Illustrative example. Figures are not real customer data.
Turn a pile of comments into themes, causes and drivers.
Where both products are in use, the platform shows whether a change in colleague sentiment at a branch is followed by a change in customer sentiment.
Themes such as understaffing, equipment or scheduling are identified automatically from open-text answers.
Weekly, monthly, quarterly and yearly reports are generated from recorded responses and reviewed before they are shared beyond HR or leadership.
Illustrative example. Figures are not real customer data.
Every issue gets an owner and a due date.
Staff responses are visible only to the people head office picks, such as the HR head, from the first response. A branch is never named until at least five people there have answered.
Staff responses go to the people you choose, never to a manager by default.
Illustrative example. Figures are not real customer data.
Reply to the person, and log the decision that fixed it.
A rota change or a new onboarding process is logged with its trigger and a before-and-after measure.
Illustrative example. Figures are not real customer data.
Know whether the loop is actually closing.
The same five-dimension maturity framework as CX Pulse — awareness, response speed, ownership, culture and measured outcomes — applied to colleague listening.
eNPS is tracked alongside Colleague Pulse rather than compiled separately each quarter, so the result can be read as a trend instead of a single snapshot.
Illustrative example. Figures are not real customer data.
A twenty-minute walkthrough using a scenario close to your own.