Not a feature list. This is the path a single piece of feedback actually takes through OodelCX, start to finish.
A till, a table, a service counter, a branch exit — the feedback point is placed where the interaction actually happened, not emailed out later when the moment has passed.
No app to install, no account to create. Star ratings, NPS, and open comments on the customer's own phone, answered in under a minute.
OCX Intelligence reads the response as it arrives — sentiment, and which recurring theme it belongs to (via Theme Intelligence) — so nothing sits in a raw, unread queue.
A low score, a flagged theme, or a pattern crossing a threshold triggers an alert to the right person — instead of every response getting equal, unfiltered attention.
A flagged response becomes a tracked item with an owner and a due date. Recurring issues can be handled with a Playbook, so the same fix doesn't get reinvented every time.
Bigger changes get logged with the trigger that caused them and a before/after outcome — so "we fixed it" is something you can prove, not just claim.
Not just today's score — whether the organization is actually getting better at closing the loop: awareness, response speed, ownership, culture, and measured outcomes.
Twenty minutes, a live walkthrough of real workflows — not a canned script.